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Simon is here to help!

Retraité / Retired
Retraité / Retired

Hey Community,


If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.




So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.


question mark icon.png


But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.


Here are the answers to questions you may have:


What type of questions can Simon answer?

Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.


I don’t see Simon. When will I be able to talk to him?

As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.


Will I be able to continue earning my Community Reward?

Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.


Simon didn’t answer my question and/or got it all wrong. What’s up with that?

Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!


We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.


@Jiangjun1949 you dislike the fact Simon keeps history?

I thought that was a good thing (eg esp if closed window in error)


Good Citizen / Bon Citoyen
How to delete old messages chatted with Simon?

@homer I almost died laughing when I saw your post name

From one of my exchanges with Simon 


kav2001c: Simon do you love me?

Simon: I may be a bot, but even I know this is awkward.



Alot of questions Simon is really good with (starting account, topup account, order phone, contact help)

Even ask Simon if Public Mobile is the best Cat Wink


I was surprised to see he knew nothing about APNs @Val_T

This is a common thing he really should be taught (I asked every way I could imagine)



Model Citizen / Citoyen Modèle

I tried using Simon! Some questions were answered, some weren't. Maybe PM could launch a function to allow community members to teach Simon. 

Great Neighbour / Super Voisin

I cannot sign in to my account  can u help me with that

Great Neighbour / Super Voisin

Hi I can not sign in to my account  plz can u help me

Model Citizen / Citoyen Modèle

FINALLY!!!! This is gonna help lots of people.

Great Citizen / Super Citoyen

Been waiting for smth like this... How's Simon's AI? Is it the evolving type or what we've been used to as far as chatbots are concerned? Can Simon be "tought"?


Edit: excitment got me to just skip scroll the pages without reading much... My bad, I guess I'm not lucky enough to meet Simon yet lol

Deputy Mayor / Adjoint au Maire

I just tested simon with 3 questions, he answered them all with flying colours.  Good idea pm!

Model Citizen / Citoyen Modèle

lol~ I just chatted with Simon. He doesn't know a lot yet, but he will learn Robot LOL

Great Neighbour / Super Voisin

This was much needed. Thank you for making the site more user-friendly!

Model Citizen / Citoyen Modèle

Integrate Simon with SIRI to make the ultimate assistant!!

Model Citizen / Citoyen Modèle

Dude's a bit dumb Val. 😛 He seems like an alpha, more than in beta. 😛 I mean, I thought I was an Alpha, but this dude is AAAAALLLLPPHHA, and not in the good way like me. He's gotta learn more!!!!! Cool that I got to be one of the select few though. So anyways, love you guys, keep it up, good idea for the newbies. Oh, almost forgot, please implement another Public Lab, so I can come down and give you guys more feedbacks. 😉

Retraité / Retired
Retraité / Retired

@jairolevi @makkahn28 Simon is only visible to a randomly selected group of Community visitors. We'll be exposing Simon to more and more visitors throughout the next couple of months. So keep an eye out!

Town Hero / Héro de la Ville

I wanna talk with him.....  I dont see him 😞


Just curious, Where do we go to find Simon?


Welcome to Public Mobile Simon.

Make us smart.

I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

Model Citizen / Citoyen Modèle

Hey Simon! Nice to meet you 🙂 

OK They are all definitely in the "unkown" category so you will have them. 

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Deputy Mayor / Adjoint au Maire

This is a welcome addition to PM support. One of the things that has been lacking in the past was a decent FAQ, (@dhanadhan did a pretty good one but it's not readily visible, you need to go search for it), Anyway, Simon should fill that role nicely!

Retraité / Retired
Retraité / Retired

Hi @Luddite, could you give me an example of an unresponsive answer? If 👍 or 👎 are not available, it likely means that Simon does not know the answer to your question. If that's the case, Simon will throw that question into the queue of all unknown to him questions for future learning. 

Deputy Mayor / Adjoint au Maire

Wow, good stuff guys.


This will make things easier for newbies starting up for sure.

Why are 👍 and 👎🏽 not available for every answer, including unresponsive answers?


Where do we send the correct answer?

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Hey @David_J the 2nd video even better! I laughed.

Seemed appropriate...

Mayor / Maire

very cool! excited to give it a try!

Mayor / Maire

Wow... Simon says! Robot wink (nice hairdo)

Deputy Mayor / Adjoint au Maire

That sounds like a good implementation! Hope it helps with all the duplicates!