New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans

[Catherine_T]

[Edited: Feb 16, 3:45PM EST]

Hey Community, 

Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unlimited Canada-wide minutes. The Canada-wide calling plans will be priced at an additional $5/month, compared to the Province-wide calling plans.  All of our plans will continue to offer Canada-wide data and unlimited international texting.

We never take the decision of changing our plans lightly.  That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change. 

The introduction of a Province-wide calling plan comes as a result of our commitment to give you more options on features and provide savings to help you create and customize the plan that’s right for you.  If you don't value Canada-wide calling, you can still access our plans starting at $15 per month.  If you value Canada-wide calling, it will continue to be available for an additional $5 per month. 

See below for more details on our new plans: 

New province-wide calling plans: 

Province-Wide Calling
Monthly Rate	Province-wide Minutes	Data (*with 500MB Autopay)
$15	100 Minutes	250MB
$25	Unlimited	1GB*
$35	Unlimited	2.5GB*
$40	Unlimited	5GB*
$45	Unlimited	6.5GB*
$50	Unlimited	8.5GB

For more information on how province-wide calling works, check out this Help Article.

Concurrent with this launch, we are offering $5 off all Canada-wide rate plans for a limited time. 

Canada-wide calling plans:

*Current promotion: $5 off Canada-wide plans for a limited time

Canada-wide Calling
Monthly Rate (*Promotion price)	Canada-wide Minutes	Data (*with 500MB Autopay)
$30 $25*	Unlimited	1GB*
$40 $35*	Unlimited	2.5GB*
$45 $40*	Unlimited	5GB*
$50 $45*	Unlimited	6.5GB*
$55 $50*	Unlimited + U.S. Talk	8.5GB

How to change your plan: 

1. Log in on Self Serve
2. Go to “Plan and Add-ons”
3. Select “Change Plan”
4. Select your preferred plan. You will have the option of changing your plan immediately or upon the next renewal date.

FAQ’s:

What happens to existing customers’ plans?

There is no impact to existing customers' plans. All customers’ plans will be grandfathered, including those who had scheduled rate plan changes before this update. Note, if you change your plan you may not be able to go back to your previous plan if it is no longer available on our website. 

What is happening to the $15 plan?

All plans in the Canada-wide suite have unlimited Canada-wide minutes. The $15 limited talk plan will remain in the Province-wide suite and will have 100 Province-wide minutes with 250MB of AutoPay data bonus.

Can I buy an add-on with Canada-wide calling?

Yes, we currently have a $5 for 500 Canada-wide minutes add-on available which you can purchase in Self-Serve.

How does Province-wide Calling work?

For more information on province-wideon how province-wide calling works, check out this Help Article. 

To learn more about Public Mobile plans, click here.

- The Public Mobile Team

[NDesai]

Another step back imo and that's unfortunate. We lost full LTE a long time ago, but they still won't consider changing the throttling speed. Oh well, decisions for sure comes directly from Telus it seems. 

Here is how Province-wide calling works. All incoming calls are free as long as you are in Canada with enough talk mins. 

[computergeek541]

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@RossN wrote:

@Catherine_T Where is the 5 dollar sale here are you serious? open the flood gates lol

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There is no sale. Public Mobile is allowing new customers to sign up or existing customers to change to the plans at the old pricing for a short time.  Who's going to sign up to Public Moblel once this price increase takes effect when the Koodo prepaid $30 and $45 price plans offer the same as the $30 and $45 Public Mobile price plans but come with faster data speeds?

[RossN]

@Catherine_T Where is the 5 dollar sale here are you serious? open the flood gates lol

[computergeek541]

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@JK8 wrote:

@Catherine_T 

If you are currently on the $15 plan will it be grandfathered or does it change automatically to the Provincial Plan?

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Your plan stays the same. 

[JK8]

@Catherine_T 

If you are currently on the $15 plan will it be grandfathered or does it change automatically to the Provincial Plan?

[computergeek541]

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@mh1983 wrote:

We never take the decision of changing our plans lightly.  That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change. 

@Catherine_T I won't repeat all the critiques, but a few people said existing Canada-wide plans will be grandfathered in. It's a bit unclear from your post whether that's the case or whether existing customers (except for $15 customers, of course) NEED to switch over to the Canada-wide plan and can do so at the same price for a limited time. Can you clarify, please? I think clear communication and hearing the community's concerns are going to be crucial for this change.

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There hasn't been any announcement about changes to plans that existing customers already have.

[mh1983]

We never take the decision of changing our plans lightly.  That's why, for a limited time, we’re offering our Canada-wide plans at a $5 discount. That means customers who value Canada-wide calling can still access these plans at the original prices before they change. 

@Catherine_T I won't repeat all the critiques, but a few people said existing Canada-wide plans will be grandfathered in. It's a bit unclear from your post whether that's the case or whether existing customers (except for $15 customers, of course) NEED to switch over to the Canada-wide plan and can do so at the same price for a limited time. Can you clarify, please? I think clear communication and hearing the community's concerns are going to be crucial for this change.

[computergeek541]

Catherine, 

I suspect that a directive probably came down from Telus when it comes to this pricing, but these changes do not show a commitment to provide more options, nor are any customers going to see the $5 price increase (and then being discounted) as a sale or promotion. These changes are bad across the board for the customer. I do thank Pubic Mobile for advising of this upcoming price increase for new customers and for customers who are switching plans, but from a customer point of view, these plans are 100% disappointing.

[Gunner123]

@Catherine_T five dollar off sale? what a joke!!

[Naepalm]

Thanks for the update. Always great communication! 

Naepalm