[NEW] Changes Coming to the Public Points Program

[Ck_PM]

Hi Community,

We’re making a few important updates to the Public Points rewards program, starting October 15, 2025.

What's changing

• Points-back earning will change from 5% to 2%
• Anniversary bonus will move from 10 points to 5 points

What’s not changing

• Your existing points balance
• Your ability to redeem points the same way
• The affordable rates you count on

At Public Mobile, we’re committed to providing you with exceptional value through both low rates and meaningful rewards. It’s what sets up apart from other carriers. 

This change helps us continue offering both great prices and great rewards, just in a more sustainable way.

We're also updating our terms and conditions, effective October 15, 2025 for customers who joined Public Mobile before August 14, 2025, to address the applicable notice timeframes about any future changes. You can view those here.

There are no changes to your current points balance, and you can continue redeeming your points as usual.

For full details on Public Points, visit our Help Article here.

Frequently Asked Questions

Will I lose any of my existing points?

No. Your current points balance will stay the same. Only the way you earn points is changing starting October 15, 2025.

Can I still redeem points for bill credits, add-ons, and discounts?

Yes. You can continue using your points just like before, whether it’s for bill credits, add-ons, discounts, or other rewards.

Why is Public Mobile making this change?

These updates help align the program with evolving business needs to provide you with exceptional value through both low rates and meaningful rewards.

When will the changes take effect?

The changes will begin on October 15, 2025. Any points earned before that date will still follow the current structure.

Do I need to take any action?

No action is required. Your points will continue to accumulate automatically under the new structure after October 15, 2025.

Thanks for being part of the Public Mobile community.

- The Public Mobile Team

[golfball]

Bold move doing this the year after shutting down the old rewards system.

[Sweetz]

This is horrible. Why would you make a change when so many actually choose PM over any other carrier. Been here since 2017ish time and perhaps maybe now I might start shopping around as a long term customer/client the perks are really not that appealing anymore.

Very sad day indeed as I have always told anyone who asked to go to PM especially in the rural areas on NL

[Flaterly]

Crazy how PM changed over two years. Everything that made me a PM user back in 2018 is now gone. 

So getting a dollar rebate will take how many months/years ? Unfortunately, this change is going to make you lose at least a customer.. I've redeemed all of what I have so one month left and bye

[zhadj030]

Why am I not surprised? 

Very unfortunate to see PM keeps loosing the almost only benefits that sets it apart. 

At this point, I wouldn't be surprised if next year we completely lose the rewards. 

Compared to losing benefits, we have yet to see actual features being added like VoWifi