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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Easy

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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Easy? Easy what?

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Model Citizen / Citoyen Modèle

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience


@z10user4 wrote:

I don't want to give a third party my email address. I would have been delighted to share some thoughts. So I'll say things here.

One should be able to change their internal, initially signed up email address.

The password reset is fine. It just doesn't work for some people. Spam? Filters? Maybe having to do with a slightly different email address? Case maybe? So we should be able to go in and change it.

But that's once in.

I haven't had a problem with the password reset. The timeout should be longer for those times that people are struggling to find it maybe in spam folders and such. Maybe if the system sees mixed case then send out the reset to an all lower case version.


Simple solution ------ use a disposable email address.

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Model Citizen / Citoyen Modèle

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience


@FLAMINGOGUY wrote:

My wife has forgotten her password and when trying to Reset it the system doesn't recogonize her emaill address.

What do we do?


Contact the modeator team.

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Model Citizen / Citoyen Modèle

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience


@popping wrote:

@Alan_K 

I have been with PM and this forum over 16 months.  I don't meet the survey requirement as i do not need to change my username or password.  I will give my experience here.

 

For the past 16 months, when I found a post asking for password reset help, I tested the pasword reset link myself before posting my help info.  It was getting worse.  From receiving password reset email within 10 to 30 minutes to recently over 2 hours.  Needless to say, the reset link provided in the reset email was expired.


Very strange - I my case it only took seconds -- I know sometimes when we wait for a page to refresh or a confirmation email or text it seems to take forever but in reality it usually only takes seconds. Next time you feel that you are waiting for hours just time the response by your watch and you will see that even 20 seconds seems like forever.

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Model Citizen / Citoyen Modèle

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Very strange - I my case it only took seconds -- I know sometimes when we wait for a page to refresh or a confirmation email or text it seems to take forever but in reality it usually only takes seconds. Next time you feel that you are waiting for hours just time the response by your watch and you will see that even 20 seconds seems like forever.

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Great Neighbour / Super Voisin

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I didn't get a confirmation email when activating the account online. Couldn't login to my account either. Tried froget password and thats faulty aswell. Contacted a mod through private message and the problem was solved within 15 minutes.

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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

Confusing posts stating how to get through to a moderator. After being lead to think Moderator goes in the To field of a private message I now undertand instead it has to be done using tag field?

I mean really, would it not make more sense avoid having customers go on a frustrating fishing expedition to find this out and simply have a button or drop down option for this?

 

 

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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

I think the self-serve is quite easy except the slow connection sometimes.

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Good Citizen / Bon Citoyen

Re: [Help Needed!] Let us know about your Self-Serve password/username reset experience

That's really helpful. You simply trying to earn yourself discount on your monthly bill or something?