Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello!! I'm moving to Australia for 6 months starting Dec 20th. Once I return, I want to continue using the same plan and phone number. Am I able to do this without paying for me plan while I am away?
With Apple making the incredible move of supporting E-SIM cards, will Public Mobile be providing it's customers the option of using either a physical SIM card and/or an E-SIM card? I'm pretty sure that phones will eventually phase out the physical c...
Public Mobile continues to have terrible customer support. Good Bye
I have been having quite a few instances of data being stuck at 7-14KBPS instead of 3g speeds. I am not travelling in a car (ie switching towers) nor are my bars low (4/5 or 5/5). It's getting frustrating to the point where I am thinking of switching...
A week or two ago I suddenly stopped receiving 2-step verification codes from Microsoft. Everything else remains functional. Could this be a Public Mobile issue? It seems unlikely, but I'm having a tough time getting the issue resolved.
It says to many login attemps. So what do i do now?
I am trying to call my bank for something important and I purchased an add-on and it won’t work. Please help me.
For some reason I can't sign to my account
My wife's email address always appears when attempting to create my account
Hi all. I got a new phone and SIM. I would like to deactivate my old phone, activate the new SIM and keep my number with my original PM plan. I just want to make sure I do that all correctly. Your help is appreciated. Thank you.
I had a plan with Public Mobile 8 months ago before I left for a long trip and had no problems what so ever with the data, even on the 3G network. I've returned from my trip and got a new plan with PM, even upgraded to the 4G network, and now my data...
I can't sign into my bank's mobile app, because I can't receive a security code via text. They have a shortcode of 25595 they use to send the codes, but I never receive them, and sending an input like HELP to the codes give no response. I spoke to th...
Want to register a new credit card for autopay.
I can’t sign in. Says unauthorized?
Hello Everyone, I upgraded my plan last night and my credit card was charged right away. It said the upgraded plan would be effective immediately. But my account is still showing my old plan. As of this morning I am unable to sign in to my account. ...
When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far! Anyone else having this problem?Thanks
Hi, is the "My Account" page down? When I try to sign in, it says: "This page is down or unavailable for maintenance. Click below to return to My Account page." I tried to check two or so days ago and it still said that. I need to know my data usage ...
Does anyone know what the holdup is at Public Mobile with reference to the holiday bonus data offer? My husband and I both signed up with PM 3 years ago , at the same time. He has received the text offering the holiday bonus on Dec 2, and replied the...
FYI.....for account reactivation before Day 90. I've run into this issue a couple of times now and thankfully have given myself a few days of grace before Day 90 and check for service when reactivating an account. Yesterday I went about reactivating ...
Missing Rewards, I was referred by a friend and then referred a friend, but I only got 10 dollars reward.I understand suppose to get 20 dollars; how can I get the additional 10 dollars?
My US roaming is not working since we entered USA. We went through 3 states Montana, Idaho and Nevada and roaming did not work anywhere The roaming is on, provider is shown T-Mobile. I was not able to have internet or receive calls, or messages. Ple...
Lost my phone so purchased a new SIM card, I want to activate my new sim but it’s not allowing me to do so on my account. Please help.
I forgot the numeric code to unlock my phone screen
Hi Sir,My Customer support code number is # 643484.My incoming call and text message from another people call me and text me is OK. But CIBC account open cell phone is OK. Only text message isn't working. Could you please check it for me.Thank you
How contact technical supportService is no workNo call no text no data Manually selected 'public mobile' network I reset and try many times Simon no help
i had retailer store and i activeted family they simcard i mixed their user nameK. CELLPHONE REPAIR LTD
Good day I made a new account with a new phone number and new email address but the email address won't log in and I can't log in to my account to change the email address. How do I change my email with out being able to get in to the email
I get international long-distance bonus minutes one-time add-on by SMS, I try to call Iran but it does not work and i keep getting a message "public Mobile"Could you please check my line to see if there is an issue?
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