Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do you go about getting roaming to use in Mexico? Does the U.S Roaming work there?
Hello, I recently switched from Fido to Public Mobile. Despitr porting, and getting a message from Fido confirming the port, my Fido account has not been closed, and I cannot receive text messages on my Public Mobile eSIM.I got the following text mes...
I did't receive the authorization SMS
Is anyone else bumping into Payment Error Messages, instead of the 'Payment Successfully Posted' message when Activating a new Account? I've tried 4 times, hours apart and every single time it refuses Payment. Card is good, has plenty funds available...
Hi, I just got a new iphone 15 and decided to switch over to public mobile today. I was previously with Virgin mobile on an iphone 13. I went through all the steps to set up my nee plan and transfer my number over from virgin mobile but when it came ...
I subscribed to plan at renewal for December, don’t get a text confirmation, log in a few days later, not showing l have plan it shows available to subscribe again, not sure if it’s going through
I have been with PM for a long time, and haven’t checked my account for a while. Now after I logged, I am not able to see all my account info , just very disappointed with PM. Does anyone know what happened? Thanks.
what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided...
I have purchased the Black Friday deal on Friday-$34 CAD for 40 GD (5G). I have typed the IMEI and PM website said that me phone accepts ESIM (iPhone 12 Pro Max). However, after I have subscribed the plan - I was stuck at step 6 of the verification -...
I just ported two numbers, one from fido another from koodo to PMKoodo to PM went without a hitchfido to PM - the phone seems to be experiencing difficulties registering on LTE network - I have no data, and occasionally the LTE logo would come on and...
Can i port my number from public mobile after my subscription end? If i renew and then port, does public keep all my money? Does public offer roll over data? Why would anyone want prepaid instead of post paid?
Hi!When I was activating the eSim (Iphone 13), i got the pop-up saying "Unable to Activate eSim". Tried it again multiple times, restarted my phone, and even tried to turn off current cellular line. Activation still failed and not working. How do I f...
$107.10 taken from my account as a retail purchase. What can I do about this. I beginning to despise this service. I will be putting a complaint to CRTC for this.
Hello,I currently have an active prepaid plan with Chatr Mobile that is set to expire on December 19th. I'm interested in switching to Public Mobile and would like to take advantage of the Black Friday deals. Is it possible for me to buy a plan now a...
I am a new subscriber. I don't see my referral code in my online account. Can anyone tell me how to find the referral code in the account?
Hi,Activating new account, I get to step 3 and tap “continue with eSIM” … then it says “Error. Something went wrong. Please try again.”. Multiple attempts have the same result. (iPhone 13)Please help Thanks
Hi all, I tried to transfer my number from Fido to Public about 1 week ago, and just realize that I'm unable to receive text messages.It's probably related to this message I received from Public during the transfer:===================Hey, it's Public...
Hello, I am having issues trying to change my subscription to the $34/40gb black friday plan. Been using Public mobile for years.I login to eversafe fine, I get auto redirected to "Let’s complete your activation." page which is wierd as I am already ...
Can I still get the physical sim for $5?
I recently changed my phone plan with Public Mobile and since then My data does not work and my phone number comes up as unknown. Everything worked fine before the plan change. I have done every recommendation on chatbot but it still doesn’t work. I ...
I am a new customer and subscribed yesterday. If I find a better deal from another provider and want to switch to them, will PM refund me the $34 I paid yesterday? Thanks
Can someone explain this new points thing to me? If I start collecting 'points' do I lose the rewards that I've accumulated? Or do they mean the same thing? On the current plans being offered it says "the new plan says "Earn $1.25/month in points val...
If I switch to a black Friday plan, can I keep my rewards?
Hi, if I change my subscription plan to take advantage of the Black Friday offer, will I still be eligible for the loyalty bonus and auto-pay bonus that are already added to my account?Thanks.
Hi,I am currently out of Canada for 2months and yesterday paid for Public Mobile 40gig 34$ plan. Trying to transfer my number from Fizz to PM. But it requires me to have access to my Fizz number to receive sms and confirm the transfer etc. And also P...
Hello, I subscribed a new 5g plan, and my phone is Samsung Galaxy S23 Ultra, I'm in pm's coverage. But why it shows 4g or 4g+.And I opened 5g(auto connect)My phone is tw version(it can be global)PM uses n66 n78I only have n78I activated on Nov 24I we...
Hello all,I moved from Fido to PM four days ago. Once my number was transferred to PM, I could use only data and making calls. I still can't receive any calls from others. Please help me to correct this issue.
I have 1 month left to my current 90 day term. I want to change to 30 day term, to one of the black friday deals. I still have a lot of data left but if I do change, do I lose the last 30 days or is it possible to get a refund on what is remaining?
I don't switch very often. Full disclosure, I'm with Koodo and have been for a loooong time. I'm switching to PM, but that's not my question.My wife is with PM and is happy with her plan and doesn't want me messing with things. She currently is on...
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