Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Auto pay not working, account suspended

Hello, Another problem I'm having is that auto pay is not working on one of my accounts. I have my credit card registered and everything, however when I log in to my account to the payment section it says that I havne't paid.

Resolved! Scheduled plan change for $40 / 4gb of data did not occur on my renewal date

Hello, I'm having this problem with all the lines that I have with Public Mobile. My rewnewal date was Nov 10, 2016. I went on self-serv portal to change the plan on all the accounts on Oct 25, 2016 (when this fall promo plan came out) to have it swi...

Successful porting: How long did it take and from which carrier?

From Rogers, it took about an hour this evening.I had to set up manually the APN settings and change my cellular band to WCDMA but everything seems to be working. How long did it take to port your device?

1-800 numbers not working?

I was reading that some users are having problems with 1-8xx numbers. What gives?

Activation and Number porting iPhone6

Received the sim today and just completed the activation process. Ported my number from Telus.The whole process went very smooth and in less than 15 mins my phone was displaying No Service.Switched off the phone, swapped out the old sim with the new ...

We are experiencing difficulties in processing this request. Please contact Public Mobile for addit

Hi there, trying to port a number in from Koodo and getting the following error. Any idea how I can resolve it? Thanks.We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

Can we still request a rebate after ordering a SIM card?

Can we still request a rebate after ordering a SIM card?Thx

Community Glitches

Ok I have seen 3 responses just "dissapear" now so something is error on community boards tonightWill see if this post is here tomorrow or not

Invalid SIM

Tried to port number from Rogers and got to end of process and received credit card error. Now can't start over. It tells me the SIM is invalid as it thinks it is already active. I tried with a different SIM and now it tells me that my number cann...

It shows temp. number under my account

When I port my number from Koodo to PM, I got temp. number first and then ported Koodo number.That was 6 months ago. I just saw today that when I login to my account under plan detail, it shows my temporary number. Not my ported number. Is this norm...

Beware of Costco "unlocked" phones

In the process of moving 3 phones over from Virgin. 2 of the 3 phones are Samsung models and were bought at Costco and were advertised as unlocked. When I registered a sim here and attempted to insert it into one of the Costco phones I got a "Networ...

US Roaming

Hi Everyone In November, PM was to announce some feature about US roaming. Any updates about that? Regards

Official Number of PM active accounts

I was just curious to know if anybody knows the approx. number of active PM accounts. like the number of active SIMs that PM has at the moment in Canada... i tried to Google it but the numbers are all referring to the pre-rebranding times... Basical...

Resolved! International Texting Problems

Hello I am new here, I register the promo plan 12GB data, Unltd text Global and talk, also I add 400 mins of international long distance for $15, I can call international but my friend can not received my text messages from oversea, but I can text lo...

2 Successful, Easy, Painless Wind number ports for me

Hi There! Just wanted to share my experience with the community! I ported my number (yesterday) and my wifes (just now) in 2 days with 2 successful ports from Wind in matter of minutes. The way i did it when it came to the info for the port was: Acco...

Resolved! RFD post about the promo plan - LMAO

So I was bored and went into the (literally) crazy RFD post (hundreds of pages OMG) about the promo plan a few weeks after the plan comes out. Now the thread has a summary! WOW! I am just wondering who wrote that (must be one of our community members...

Resolved! Sim card not working

My sim card worked for two days and stopped working for 6 days already. I saw other post. Seems like I got a bad sim card. Should I order a new card. Do I have to pay for the new one. Any one has a idea?

Resolved! Invalid SIM Error

Hi PM moderators, I just tried to activate my SIM card, but my internet crashed during the payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM" error. Please advise on next steps ...

Resolved! Autopay not working

I was trying to add my credit card to autopay, but the page says: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please...

Delays in porting number

I am a new customer, having received and activated my sim late yesterday. When I signed up I understood the porting process may take up to a couple of hours, but I see a lot of other posts reporting longer delays. I'm off to a bad start with PM as ...

Phone still not working - Day 4

Would apperciate if a mod could try to report my number. My old account is still active, when you call it goes to my old voicemail. Day 4... Still not receiving phone calls.

Phone Port has not gone smoothly?

I've been talking to a support through my email. The last email I mentioned this "Please contact or call your old provider and ask them for your account number.We will need the account number from the old provider to resolve this issue for you as qui...

Ported Number from Koodo not completed

Hi Everyone, I've tried contacting two different MODs now and still haven't got an answer. Hopefully someone can help. I signed up on Sunday and got a temporary number followed the instructions and ported my number afterwards from Koodo. Now I've ...

Reply time

What's the average time everyone is getting responses from MODs after sending a PM?I'm at over 24 hours now and they haven't even read the message yet

Resolved! Referral after number change

Dear Community,I've just signed up with a temporary number. I have also sucessfully referred a few friends who will be moving their families' lines over to PM.If they were to use my temporary number for their referral, what would happen to the referr...

Can't receive calls after porting from Rogers (Help wanted from Mods!)

Ported over my number from Rogers last night. I can make calls and the data is fine but I can't receive any calls. All calls go straight to my old Rogers voicemail. Sent messages to a few Mods already and filled out the Contact Us form so here's my l...

Resolved! out of province voice usage

HIi, I am planning to get a province-wide voice plan, but what will happen if I am heading to another province for a few weeks, how does that work? Is there any way I can switch my plan (say 30 days into 60 days plan) or get add-on so I don't have t...

Carte SIM

Bonjour, Je suis abonnée à Public Mobile depuis 2013 et lors de mon achat (Cell + numéro) je n'avais pas reçu de carte SIM puisque le vendeur m'avait expliqué que le numéro était intégré dans mon téléphone (Motorola). Toutefois, j'ai acquis un Iphone...

Payment issue

Hi I was trying to top up my account to change my 10 day plan to a 30 day plan but it automatically charged me again for the 10 day plan I was wondering if I could get the 10 day refunded and removed and it changed to the 30 day unlimited province ca...

How long do i have to activate sim card

Hi, I have searched for this answer and cannot find it. How long do i have to activate my sim card (i.e. will my ability to activate it maybe a month down the track be expired?) so that i can still recieve the sim ccard refund? I am just holding out ...

Community

Forum Posts