Community

Resolved! Future dating promo plan

Hi trying to convince my mom to switch to PM. But shw has $80 credit (3 months) of funds available with her current provder (chatr). She would like to use the credit first and then switch.   My thoughts are to do the following: 1) buy a 10 day text o...

Resolved! Solutions Marked Accepted

I am just wondering what the difference between Total Solutions Authored and Total Solutions Marked Accepted is?  I am sure the Oracles will be able to answer this one.

Resolved! Need plan changed

I need my plane changed to the 81$ 90day plan, Unlimited province calling and unlimited world wide texting. I was not able to change the plan and it activated the old one just now. Thanks.

Resolved! Is my US data working

I know, stupid question but I rather get confirmation before getting a huge bill.I purchased 1GB USdata roaming package via self serve.I am now in California roaming on Tmobile.I received confirmation the add on being successfully purchased. But when...

Resolved! change number page returns error

Wondering if this part of the site is down?  When I go to Plan and Addon page, or on change number page if I enter a number, I get redirected to an error page: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then lo...

Resolved! Is there anyway i could keep my number and sim valid without plans for more than 90 days?

Hello,I am staying in Canada for 6 months, and will leave for another 6 months and then come back again.Is it possible to pay some fees( something cheaper than paying for plans) to keep my sim and number, and reactivate my account when I come back? T...

Resolved! Possibility for change two numbers with each other?

Hello,I have 2 services from Public mobile. The first one is provincial-wide with 90 days,12Gb (Oct-2016, 120$) and the second one is provincial-wide 90 days,  6Gb (120$). I prefer to use my second phone number in my new device with more data. So is ...

Resolved! data add-on not working

hi @Shazia_K, @Mary_M, and @Saray_O i recently used up all my data and purchased a 1gb add-on on April 19th to tide me over until next month when my account get's renewed. I had data working until today. My account states i have the 1 gb add-on in th...

Resolved! can anyone confirm this rate?

Resolved! Unable to make international calls with long distance add on

I have long distance add on which includes international calls.  Lately, international calls cannot be completed.  I get a message "QUTI. All circuits are busy. Please try your call later."  This has been going on for weeks, and I have tried to call ...

Resolved! iPhone 6s Telus Locked

I am not able to make or receive calls, text messages or use data.  I have gone through the APN settings to ensure everything was correct and have been told since I brought my phone from Telus the unlocking did not need to be done.  I have activated ...

Resolved! PM wasn't able to charge my card, account is expired, made payment but sim card is dead?

Hi, I came back from a trip and was using a different sim card in my phone.  when I got back, I put the PM card back in but it says sim card is not installed.  I checked my PM account and it says my account expired and there is a balance owing.  I ju...

Resolved! Additional SIM card for paired smart watch?

Is it possible to get another SIM card on my account to use in an LTE enabled smart watch along with my phone?

Resolved! Pros and Cons about Public Mobile

Hi I just wanted to start a topic for people that want to join public mobile.So they know the good parts and bad parts. Also for the people that are thinking about switch away from public mobile.(including myself)

Resolved! Activation Nightmare!

I just tried to activate my SIM card and set up my online profile and has been in a limbo, going in circles with one roadblock to another....... first it was the payment method, AMEX not being accepted, to email address, sign in issue.... and to top ...

Resolved! Forgot to add unlimited text to my plan

Hi all,I'm new to PublicMobile and like many others, I signed up for a 90 prepay unlimited provincial talk, and 6GB plan for $120 but I accidently forgot to add the unlimited international text to my plan! Is there a way to get to add in the unlimite...

Resolved! Voucher purchasing

Just a quick question, anyone know how long the 'vouchers' are good for?  I pay by M/C myself, but my mother in law is switching at the end of the month (when her prepaid balance expires), she wants to buy a voucher now, but not sure if it'll be vali...

Resolved! Sent Text messages not being delivered to some numbers

I'm having a strange problem with sending/recieving text messages. I have an iPhone 7 on the latest iOS, and I am having problems with SMS (regular text messages) to a friend. I can recieve most of her messages (a few have not shown up), and I can se...

Resolved! Is this plan pricing correct?

I'm not yet with Public Mobile but hoping to join, and will be doing so if what I'm seeing on the website is correct. I am in BC. When I go to creat my own plan I am choosing the following: - 90-day plan length- Prince-Wide talk- Global text- 6GB/90 ...

Resolved! Can't log into My Account - can't reset password

I registered a new SIM and signed up for an account - it works, I have data on the account. However, I can't log into my account, and I can't create an account - says profile already created, but when I try to recover the password, it get an error th...