Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased the $20 US Roaming add-on doing the 2 step process and my account shows I have the add on but I am in the US now and it hasn't been working. Says No Service. Can one of the mods fix this issue
Greetings all, I'm on the Fall 2016 promo plan and thus only have provincial calling included. I've purchased the $8 add-on for the odd time I need to call outside my province or venture outside of it. So far, I've used 38 of the included 200 minute...
Good morningMy account (the $120 - 90 days 12 gigs from the first time around) and I have 2 accounts, my wife and one for me. My account doesn't seem to have data, doesn't show an add on in my account. The renewal or auto-pay date seems off as is it ...
I am trying to change my auto pay credit card and have called my CC company and they have no issues. It fails every time and I cannot believe this is so difficult and why this problem has not been solved. I have used incognito browsers as well as oth...
Can anyone help? Thanks!
Tried to port a 647 number into the account, but it keeps saying we are experiencing difficulties in processing this request. please contact public mobile for additional assitance.
Just tried to port my number, but keep getting this error message, any mods can help?
I just ported over from freedom mobile, When I chose the plan, I accidentally chose "no text message" instead of unlimited global texting. Is there a moderator who can assist me in making these changes and assuring I will receive the bonus 6GB? Thank...
Hello,I just joined over from Freedom and I have 2 issues. Issue 1: On my account it shows 30 day plan with $112 available funds as opposed to $120 90 day plan. I have messaged a mod and so far no answers. Issue 2: I am not getting LTE for data, it s...
There is a promotion right now for freedom mobile customers who switch. I was wondering if I can still get in on the deal if I switched recently? Public mobile has really good connection in my area compared to freedom but I only get 2 GB instead of 5...
I tried to activate my SIM card and port over my Freedom number. At the end of the activation process, it said some sort of error occured. I put the new sim card in my phone and registered an account. There is no plan on the account. I cannot sel...
following the latest promo and I ported over from freedom yesterday. Today I can see the PM account of 12GB data as well. The process went smooth but I have to problems: - I can make phone calls but not receive any.- There is no data connection. My p...
Hi, I just ported from Freedom Mobile to take advantage of the $40 offer. I had all the activation process completed, and the confirmation showed that I had everything set up correctly. I checked that a credit card bill of $120 from Public Mobile is ...
Hi, I just ported over from Freedom to the $40 4gb talk and text plan. Everything works as expected, but I just noticed there was a line in my plan details that says "Expired". I'm assuming the "Expired" refers to the 6GB data pack, now that its been...
I signed up for the 90 6gb plan but I can't text. Edit ive sent a message to one of the mods hopefully can be worked out
I signed up on Thursday and nothing has worked except outgoing calls. Even worse is that incoming callers can't hear my voicemail and only hear that my service is not set up to take incoming calls. Clients are angry, my boss is angry, I am angry an...
I ported my wifes account and mine over from Freedom to take advantage of the 40 dollar plan. After the port, her plan looked good at $40 per month for 3 month. Mine, it seems that I was on the $10 plan with no data. I thought was odd, so I manually...
I have tried to activate my sim card and port my number from Freedom over about 5 times now with 2 different credit cards. Every time it gives "Unable to Process Transaction". I am not sure what to do now. How would I go about activating my account a...
Are you guys going to be bringing out this awesome plan again to PM customers?
Is this 6GB extra per 90 days? making the plan 4+2 = 6gb per month?
This post is addressed to mods. No need for feedback from others in the community. This is my second time experiencing auto renewal failure. In as many times automatically renewing my account.I have been stranded for the whole day without service. I ...
@Luddite wrote:Call forwarding with PM is managed fom your phone so it needs to be done while in Ontario. In the scenraio you present you can only forward to an Ontario mobile, or landline, number. Forwarding will also only function as long as your ...
I have been a customer with public mobile for 2 years now, I have always use the 90 day plans, pay in advance. This time i was getting sms text that my plan was up in June 18. So, I promptly sent a message to the moderators to confirm. They confirm i...
Hey guys, I know there are a few strings on here about MMS issues, but I have tried a few solutions and am still having problems. I have updated the APN, MMSC, Authentication Type and APN Type, etc. The only thing that seems to work is to reset my p...
I can't seem to change my phone number, i searched on the forum few months ago and it said that the system only allow 1 number change per month and it's been at least 2 months but now i still get the same error "failed". Please advise
I'm in the U.S. now and my calls tell me to add a U.S. roaming plan.I did and I have 200 minutes.Can a moderator help me out?@Shazia_K, @Jeremy_M
Hi @Jeremy_MI ordered the freedom mobile promo plan yesterday and I already activated my account and port my freedom mobile number to public mobile number. When I check my online account. The plan was not in my account, instead I have a pick&pay plan...
Hi there (@Shazia_K, @Jeremy_M) I ordered the US Roaming Text Plan thru the self serve service. However, it's not showing in My Add-ons and it's not working from my phone. When I send a text, I receive an SMS sayingSorry, your current plan does not i...
Ok who will be getting this phone. I am not an Android user but this phone is getting my interest. Anyone going to watch the release if they do can you post some updates can't get it at work.
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