Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having difficulty loading the apn settings for my Nokia lumina 625. In fact I'm not sure that I have the right settings. I can search the internet but cannot open my Facebook or Sykpe app.
I want to change from a $42 plan to a $30 plan. My account has enough money. It won't allow me to activate new plan. How do I do it?
I haven't requested help from the moderators for some time now, and was surprised to find out that support is now being provided through Twitter or Facebook. If you haven't contacted Moderator_Team by private message recently, they ask you to click o...
My plan renewed on the 11th, and I noticed that my 3GB of data has been downgraded to 3G from LTE. What's up with that?! I didn't change my plan, and I didn't receive any sort of notice that PM would be switching me from LTE to 3G. Has anyone else n...
Hello,I changed my plan yesterday to the new $40 promo and now i can't access Twitter and Snapchat when I'm not in a wifi zone; howver I can access iMessage. Please help.
My texts are going to someone else and calls.. as the number i was assigned someone else also has. Im not paying to change my number so I need help!
Does anyone know if the Wal Mart Promotion is still going on? How long does that $$ take to show up in your account? My Autopay is already there. Thanks!
The gentleman that helped me at Wal Mart this morning was super helpful and extremely knowledgable. Would totally reconmend going to this location for assistance in set up! Super excited about savings on my cell phone plan! Thanks!
So going back to that discrepancy when it comes to switching from the fall promo to the 4.5 GB plan that just expired. Finally got a response from the Mods and it seems like they still don't understand the inquiry as they told me what I would receive...
On one of our lines ($30/500MB) the portal doesn't show how much data has been used from the 500MB allotment. I know where it should be, because on our other line ($40/4GB) it does show. Is this a known issue, and is there something I can do to show ...
So, I have come across an unusal problem like for the month the June I exuasted my 4G data plan which was 9GB per 3months and hence i used up all the 3Gigs for the month of June, but now its July the 11th and I still can't have access to any Cellular...
So i bought a new nokia 3310 3g from the states. everything is working now, but every time i get a phone call, a pop-up pops up saying "transfer in progress" and then i have to hit "ok" before i answer the call. The phone still rings during this time...
Hi there,I am trying to make a call to South Korea but recently the outgoing calls are not going through and get cancelled right after I hit a call button. I still have 131 minutes left for international calls but not sure why it's not working. I am ...
I just switch to Sony Xperia XA1. I can text and call people but my data won't connect. Please help.
The system doesn't recognize my email, but I already entered my SIM information so I can't create a new account. Is there a way I can access my new account?
As my data is fully consumed and still have 15 days to go for account renewal, I thought to top up my account with $30 for 1GB data just about half an hour ago. Account page does show $30 as account balance, but nothing shows up in 'My Add-Ons'. I a...
Very frustrated that I was unable to add my father as the person who referred me to Public Mobile so he could save a little bit on his own mobile bill. The woman who assisted me stated she was dyslexic and kept getting my information incorrect throug...
Sent a PM to the Mod community on this one. We have an iPhone 6s given to us by a friend. They had reported the phone stolen with Rogers, purchased a new phone and then a week later it was found. They have since contacted Rogers, confirmed that th...
Why does my internet browing or streaming get slower towards the end of the cycle when I am on fixed data plan....say 4GB data plané even when I still have some data left.
Hi all and @CS_Agent. Have just been informed that from now on in order to validate PM customers' accounts this is the link to use: https://about.telus.com/authenticationform.jspa?c=pm0.Instructions · Select "Twitter"*· Enter your Community User name...
I am now getting the message, 'A problem sending this command to the Project Viewer'.This has only just started.I'm running IOS 12Iphone 8Can anyone advise me of a solution to this. Many Thanks
Hi, I signed up for a 30 day data plan and purchased from Walmart.I purchased the sim to use in a project for work, on a data controller that I was demoing. I want to cancel the auto pay, but I can't finish making the account because it needs to sen...
I'm having a very frustrating experience with sending text messages.I'm on an Android phone Honor 7X My APN settings are:Name: Mobile InternetAPN: sp.mb.comProxy: blank (not set)Port: blank (not set)Username: blank (not set)Password: blank (not set)S...
Hello, my contact is up for my current provider on July 18th. I was planning on switching to Public Mobile on that day cause they were selling 4.5gb data (3g) for $40/month (I was super excited to switch) but now I see that plan is gone Will it be ba...
Hello, I recently set my auto payed plan to automatically switch over from the $32 plan to the $40 plan on July 7. I now see on my credit card that I was charged twice, on July 7 and on July 8. I was charged $40 + tax on July 7, and $32 + tax on Jul...
Hi I got a SIM card activated at Wal-mart tonight for my mom.I also purchased a 40$voucher for her so she can pay for her plan. I had intentions of creating on profile and adding her credit card, but I'm not sure how to get in yet? The agent setup th...
Hello Public, I need the PUK code to unlock my bell phone. I have the sim unlock code already thanks Brandon
No cellular service Does anyone know why this keep happening. Currently I am on a 4gb 30 days plan.
I am a senior citizen. A few minutes ago I just entered a plan which I do not need. The cost is $30 a month. I want a plan for $ 10 a month. I tried to change to theis plan but the computer says that it can only be changed after 3 months.please help.
I ported a number from voip.ms a couple of days ago. At the moment I can make outgoing calls and they do show as that number, but when I call the # I get a "that number has not yet been assigned" message. Texts are also not working. Help!!
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