Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Getting Data to Work, Difficulty Changing APN settings

Hi ,I have the exact same problem .So terribly frustrating when u are not tech savvy .I. May need to return the phone actually .A mod gave me some info to feed into a steering but like u day u cannot get into it .What I will say is on you tube a man ...

Resolved! Can’t receive phone calls, texts, and unable to use data

I am currently able to make phone calls and text, but unable to receive them. Another problem is the fact that data can’t be used. I was previously using speak out. ( I am currently using iPhone 7, and I transferred my number from speak out)

Resolved! APN settings on Umidigi A3Pro cannot be edited makes mobile data not working

Hello Community!I bought a new Umidigi A3Pro through Amazon last week. Unfortunately, when I am trying to use my mobile data, it is not working. There is a default APN settings that cannot be edited. The sim that I have inserted in Umidigi A3Pro was...

Resolved! want to add an a phone for daughter to my account

I can see that all lines and accounts are seperate. How do i pay for my daughter's account (so i can see usage) and still have it on my email? i use yahoo.ca email. Any advice for adding multiple family members with same email?

Resolved! Added 200 mins talk and also text plan but not updated

I added $8 200 mins Canada / US talk to my plan and 10 days text but it has not been added to my account. It also charged me $26 for some reason.

Can't reset password

Have tried a dozen times already, across several browsers. Get this message every time ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Porting Progress?

Good Afternoon, How would anyone be able to check the porting progress? How would you be able to know if you ported your number properly? I tried porting my number from Vonage but it never asked for my account number.

Forfait qui s'est renouvelé tout seul.

Allô! J'ai un gros problème avec mon forfait a 180 pour 90 jours, il s'est renouvelé tout seul alors que je m'en vais dans deux semaines a l'étranger pendant deux mois. Je n'ai fait aucune manipulation, je ne l'ai pas renouveler et quand j'ai essayé ...

Resolved! did not get referral credit

Good day, I referred 2 friends, during last month, for the 25 dollar referral credit. I did not get it. My friend did not get the credit either. I got the 1 dollar off auto pay reward. Who do I contact to get this resolved? It has been over 72 hours ...

Friend Referrals

I was wondering how successful have PM users been at recruiting their friends. Has anyone reached a bill statement of $0 purely on friend referrals? Have you been actively seeking individuals or have events occur per chance? I haven't had much luck...

Invalid SIM when trying to activate

I bought the SIM card about a week ago at a mall kiosk but did not have time to register it. I tried today and I keep getting "Invalid SIM" message.

Resolved! Updating my data plan

I'm trying to update my data plan so that I can remember the day of the month that the plan resets on. However, the only option online is to update your data plan at the beginning of the next billing period. I ran through all my data this month speci...

Resolved! payement passed twice on credit card :(

we finally convinced my mother that public is the way to go. and that she wont really need customer service. we attempted to transfer number once the sim card was received but it would stall forver at a loading page and eventually says timed out or...

Resolved! Lost my phone and Sim - SelfServe not registered

Hi, I lost my phone and now need a new SIM on the same line. I never registered for SelfServe. How do I go about getting this done? Please help. Let me know what info I can provide to facilitate this transaction. Thanks

Resolved! Once number is ported

Hi. I port my Bell landline to a cell phone. It's active as of today. Does that mean my account with bell is automatically canceled? Do I need to do anything with bell still? I know they'll be some charges based on when the bill date is and how many ...

Resolved! No MMS service on Iphone 4 running iOS 7.2.1

Looked at most of the threads for this problem on a Iphone 4....tried the suggested fixes...without success. Can I assume that this problem can not be fixed as of this date?

Resolved! Voicemail Password Activation Error

I am trying to setup my public mobile voicemail for the first time, however the 4-15 digit password it asks you to input is never accepted, the response is simply “invalid entry, please re-enter your password”. I’ve tried several different passwords....

Resolved! Stuck porting number from virtual online service

Hello everyone! I was with PM for a while up until last April when I left the country for a year. I ported my number to an online service called Tossable Digits so I could keep it while I was gone. I'm back now and tried to port my number to PM but i...

Resolved! SIM card pin

I help my friend to set up a new public mobile account. Acc was successful activated but the phone is not connected, SIM was insert, but phone screen showing me like this asking me PIN #t. “SIM network unlock PIN.” What is that? Where can get that ...

New customer: port-in now or later, VM phone, old SIM?

I'm trying to help another friend move from Virgin Mobile postpaid to Public Mobile later this month. They're going on the $40/(4.5+0.5)GB plan. Is the current wisdom it's better to activate with new number then port in, or port in while activating ...

MMS not working on Samsung J6

I signed up for PM three days ago, activation went through, but my Samsung Galaxy J6 is not receiving or sending MMS. I have checked and rechecked APN settings, and all seems correct. I have cleared all my Apps caches. I tried downloading gosmspro to...

phone plans

ta;lk to an agent

Resolved! Call Forward included?

Quick question .. got the $25 unlimited Canada talk with 1gb plan is Call Forward included? If so.. is there any rule ? some plan (or at least used to) count talk time for forwrded call , although my unlimited talk should be ok.. thanks

Resolved! charged $80 for my 50.00 plan

My Plan includes: - - GB + GB BONUS at mg Speed - Unlimited International Text - Unlimited Talk to Canada and the US $50 per 30 Days. I am being charged 80 dollars as the items are broken down (10 dollars for text, 30.00 for talk and 40 for data) why...

Resolved! Plan change vs long distance add on

I'm on provincial talk unltd and I want to change to Canada unltd.I just want to make sure I'm not going to loose my 400 minute long distance add on due to the plan change. Can someone answer?

Help: I can not receive phone call

My phone No. xxx-xxxx-xxxxx transfer from Petro Canada Mobility, my login in email: xxxxxx@xxxxxxx 1. I can not receive call that means no incoming call, but can dial out.2. No data service. Need technical support. Please edited by computergeeek541...

dropped calls

Hello. I've been with public mobile over a year and have had great reception. I have an iPhone 7 plus running IOS12.2 but though I have 3 out of 4 reception bars, I drop calls no matter my location. I can be on the phone for 15 minutes or an hour or...

Give us new payment methods!! Recharge.com Stinks

With recharge.com jacking up the prices with new service fees, its time for public mobile to get serious and start adding other payment methods. Let us add you as a payee with our bank accounts or email money transfer. (Imagine how much you would sav...

Resolved! Bought 6 $25 vouchers, one was stuck for 5 minutes and now it is no longer accepted

I purchased 6 $25 vouchers to top up my account and entered 5 of them with success except one.The one that failed was stuck for 5 minutes "loading" after entering it, eventually I refreshed the page and tried again for a second time and a third time,...

Resolved! Over payment

How I can get my payment back which I paid twice by mistake

Community

Forum Posts