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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Activate - former koodo customer... blocked

Hi... Was with Koodo... though I was doing a good move going to Fongo...NO!!!! So... purchased a SIM card for Public Mobile and surprise... I'M BLOCKED!!! when I get to pay... the transaction goes thru (under KOODO TOP UP REAPPROV and underneath PUBL...

Promotion (extra data won't recurring after new cycle)

Resolved! Promotion (extra data won't recurring after new cycle)

hello, I would like to know if anyone have the same problem. My current plan is $25 for 1G data. (500M basic+500M because of binding credit card.) I got a 3Gb extra data for coming back. However, those 3Gb data wont renew after new cycle comes.( sorr...

Can't finish setting up my phone, and some payments were missed. How to resolve, keeping same #?

Urgent, please help get me out of a bad situation!In May I set up an account, activated a SIM and got a phone number (didn't place SIM in phone yet). Paid 2 months, then passed over to colleague who unfortunately didn't continue monthly payments. Now...

Can't send emails from personal account

I have a personal email address that I use through a domain that I own. I can't send emails due to SMTP timeout errors when I'm not on WiFi. I noticed that PM is giving me ip addresses that are blocklisted (spamhaus.org). Can I get a clean ip address...

Resolved! Roaming service

I am currently in USA. I can see that I received voicemail from Canada, but I couldn't access it. It says since my long distance isn't activated, I cannot access my voicemail. But before choosing public mobile, I was told by care specialist (through ...

Can’t change my plan. Changed password and it still locks me out after 1 try

Resolved! Can’t change my plan. Changed password and it still locks me out after 1 try

I am in desperate need of help. I am trying to change my plan to a better one. When I try my password it says it’s wrong and I’m locked out after one try. I’ve reset my password and try again and it says again it’s wrong and locks me out after one tr...

Confusion reigns with billing

Could someone please explain how to understand the billing information on PM? I look at what I am billed in transaction history and worry than I am being overbilled as I cannot figure out the in's and out's of the charges. For example, I am on a 90 d...

Resolved! Re: specific phone number?

I have a Telus account already phone is on a plan and phone is paid for, hints why I’m trying to switch, but I see why it’s not worth the time to. Thanks for the input

Putting Plan on Hold

Hi! How do I put the plan on hold say for 6 months? Thanks!

Resolved! Cell phone won’t connect to network - NS

Hi, Woke up this morning and my cell phone shows zero bars to the cell network. Can’t make or receive any phone calls.my account is active and payments are up to date. I rely on this phone for my work call outs as I am an emergency responder. when I ...

8.5gb data

I pay for the 8.5gb of data,and I just got a 95% usage of data txt. .but it says I've only used 2.14gb of data. So it's giving me a warning for the 3gb plan when I'm not on that plan. Any ideas?

I connot for the life of get this apn

my lg g5 h831, withhome domain stuct on mms.mb.telus.com impi:302220546285477@ims.mnc220.mcc303.3gpnetworking.orgphone contect 0x00000001. im gonna reset it and hope for the best. please someone help?

Resolved! Changing billng cycle period

Hi my billing cycle starts at 10th of every month. Today(oct 06), I have used all of my mobile data and i want to start new billing right now that will help me to get mobile data. I have made a payment but still my account showing 10th oct as billing...

Self serve

Locked out of my self serve account

Resolved! how to get caller's phone number from a voicemail message

how to get the caller's phone number from a voicemail message

1 GB Promo disappeared?

I switched my plan to the $15/ month plan and my 1GB bonus carried over but my second month it has disappeared? Looking at my data and add on usage section it doesn't have a number just says amount used. There is an error when I click on my plan deta...

Resolved! Recovery of old number

Recover my phone number Hello, my name is Terrell Thomas I accidentally changed my xxxxxxxxxxnumber by mistake today can it still be recovered. The new yyyyyyyyyyy. Edit:. Phone number redacted by will13am. Please do not post personal information i...

Resolved! SIM card will not activate

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

SIM card activation

Hi there I have tried to activate my SIM card and I fill out all the info and check of agreement box and hit continue and it does nothing I scroll up to top of page and hit activate and it just makes my info that I just filled out disappear and doesn...

Entering voucher pin

Resolved! Entering voucher pin

Hi all,Last night i purchased my voucher to top up i was given 3 vouchers instead of the usual 1 .The person highlighted the wrong 12 digit codes i had to enter,so by entering the incorrect pin numbers i was blocked from my account and cannot enter ...

Resolved! Change Method of Payment (Creditcard > DebitVISA)

I'm currently doing Auto-pay with my creditcard. How do I change my method of payment in the website (from one creditcard to another DebitVISA)? Your webpage has the option to remove the Autopay, I tried, and I registered again, but my old creditca...

Resolved! Auto pay not working

Hi, My auto pay didn't process on Oct. 4 even though I have enough funds on my credit card. I called my bank and they said it isn't an issue on their end. I also tried to manually do a payment online and didn't work either. I also tried a differen...

My Data did not renew with my plan tiday

My account is set to automatically renew with my debit MasterCard.todY was the due day. my plan renewed but my data did notcan someone tell me why

$1.15 charge for no reason?

In my banking app it has a charge of $1.15 labeled as Online Purchase Public Mobile? There is nothing in my payment history except for an automatic top up on that day, but it is in the credits column, which I thought was the spot for your rewards? Wh...

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