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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Desperately trying to cancel account - nothing but frustration

I have been trying for days now to get my account cancelled. I didn't know I had "completed" a subscription for phone service until I found I am being billed. I never received a confirmation message, an account number, or a phone number. I don't und...

New plan not able to make or receive calls

I just activated a new plan and ported a number over. Koodo confirms its transferred but i still cant make or receive calls on my PM sim.

Resolved! Can't complete activation, need to cancel account, can't use app or My Account page

How can I cancel this account? I'm stuck on let's complete this activation. Without the ability to cancel it anywhere.

refund

You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.

Billing cycle

Trying to find a way to change my billing cycle payment from 30 days to 90 days. Without changing my existing subscription.

Porting from Chatr to Public Mobile Issue

UPD:The issue is solved!Thank you! Good day, I am trying to port from Chatr to Public Mobile.March 26, I have initiated the porting process but never received the confirmation sms.As of now I have two sim-card active: Chatr and Public Mobile with the...

Activation

I am new customer, new sim, activated account. Not able to activate phone number. Did not receive message from old carrier

Rewards

How do I earn extra points through “My Community”?

Activation not working

@CS_Agent my activation didn’t work. It was unable to active the eSIM. Can you fix it?

Resolved! Auto payment

@CS_Agent How do I setup automatic payments?

sim

how do i know or find out if my new public mobile sim is 5g? Thank you

Suspend subscription

Hi, we are gone for a month and wondering if there is any way to pause your monthly subscription while away?

Resolved! Money back

If I cancel my subscription do I get my money back that is in my available funds?

Unable to download any video or pictures

Good morning Fam, my wife just back from vacation and her phone is unable to download any video from social media app. It was also happening during her trip. She was in Asia and used local esim card during her trip. Thanks

Help

Activation Issue

Hi,I've created a ticket, but had no response yet. Is there something I am doing wrong? I've followed the process, purchased a plan, downloaded the Public Mobile App, followed all the instructions to port number, and it says to me the "ESIM Not Insta...

Text promotion notifications

Hi how do i opt in for promotions to be texted to me as I know some customers who get this but I don’t thanks

Phone not working

Recently transferred over to PM data working, but not able to receive texts or phone calls, I am able to make phone calls and send texts? What's the issue

Activation

Hi I have just transferred my from telus to public mobile but I cannot call anyone. Is there anything amiss with my application?

Can't log a community support ticket

I inputted all the required information in the form but an error message came up and ticket would not be processed.New client just signed up tonight trying to transfer number from Koodo post paid, didn't go through. Horrible customer experience so f...

Transfer SIM card from iPhone to iPad

SIM card will not work in ipad but is still active with data when in iPhone.

Resolved! I just transferred my number from Fido, why can't i receive any calls but make them?

Hey, I just transferred my number from Fido a couple of hours ago and received the text message to confirm everything. It's been almost 7-8 hours and I can make ongoing calls but can't receive any incoming calls. How do I fix this problem as well as ...

Can’t transfer number

Hey I can’t transfer my number over from Virgin Plus to Public Mobile. I can’t receive SMS 2 step verification codes and I cannot get incoming calls from non public mobile customers but my SIM works for public and I can make calls and use data ? how...

My Account Down?

Every time I log in on the website I get “Forbidden AI” error code. The website won’t load. On the app it just goes back to the log in scene. Any ideas?

US Talk and Text Add on not working

Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

PUK code

Where and how to get the Puk code for my SIM card?

Resolved! what is the current Customer Service name for private messages

I tried to use “ CS_Agent “ today, which I used many times last year . But it didn’t allow me to type that in. Instead “ CS” showed up. I sent a message to “CS” , however many hours have passed, I still haven’t received any response. I don’t know if ...

American credit card

I need to add my credit card which is has a US postal code but the app doesn’t let me. Even tho there is a disclaimer stating that it’s allowed. How to I do this?

How do I know when porting has failed?

Hi all,I am porting my current number over from my old provider. I was on a plan through work, so they pre-authorized the port with the old provider this morning, knowing I would be switching it tonight. I told PM to port it over, gave the IMEI (I do...

Cannot use my voucher to pay for bill

Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Desperately trying to cancel account - nothing but frustration

New plan not able to make or receive calls

Resolved! Can't complete activation, need to cancel account, can't use app or My Account page

refund

Billing cycle

Porting from Chatr to Public Mobile Issue

Activation

Rewards

Activation not working

Resolved! Auto payment

sim

Suspend subscription

Resolved! Money back

Unable to download any video or pictures

Help

Activation Issue

Text promotion notifications

Phone not working

Activation

Can't log a community support ticket

Transfer SIM card from iPhone to iPad

Resolved! I just transferred my number from Fido, why can't i receive any calls but make them?

Can’t transfer number

My Account Down?

US Talk and Text Add on not working

PUK code

Resolved! what is the current Customer Service name for private messages

American credit card

How do I know when porting has failed?

Cannot use my voucher to pay for bill

I have a card from another province.

Unable to Subscribe: "Something went wrong. Please...

Promo offer not given

Canada-US

Rewards use to lower monthly fee