Did you get a resolution and service restored? I find that porting in is helpful to do as a separate step from the activation of an account/sim card. Just to make sure the sim and account are working properly using a temporary phone number and then d...
I have helped several of my friends switch over (helping another one tonight.... activated yesterday, porting today) and what I like to do is first use a new number to make sure that the sim activates and works fully, calling texting and data. After...