Did they give you a time frame? Also do you still have your old SIM, is it active? I had the smae issue. I was told the issue would take 24hr to resolve, and given an IT ticket number from the Walmart rep. Then I was sent a text to my old SIM saying...
Hi. What brand of SIM card are you using? You will need to get a Public Mobile SIM. I recomend getting one at Walmart since it will be free. Ordering a Public Mobile SIM online will cost $10. Edit: I'm in Vancouver Canada. I tried a WOW Modile first...