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This might be a silly question,  but how do you reply to a private message from customer service? There is no reply button or option.

Anyone know of a fast way to get customer support's attention to get this SIM issue resolved?  

Thank you for taking the time to reply, but that won't work. We tried to swap to an eSIM phone, but you can't even get access to the SIM swap section without getting an SMS code. We can't get the SMS code since the SIM card is not working 