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My PM esim seems to be activated (after several tries), and my PM account shows that I have used some data, but I have no cell service. My old provider has cut off service because I said "Yes" when the asked if I wanted to port my service to PM, but ...

Hi - I am trying to set up my phone now that I have purchased the 20$ a month plan, but your app says that my phone is not esim compatible. However, it is esim comapatible (Iphone 13). What do I do?