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Hi I used the chat feature to send a direct message to a CS agent and explained the situation. They responded in 8 hours and my account was recovered and the activation was completed. Apparently there was an error in the activation process and that w...

That's good to hear! 

FYI , I contacted a CS agent and they got back to me within 8 hours. They resolved my activation issues and because that was done I can now access my account again and see the plan and usage information, etc.I did log on using an inPrivate browser ta...

Any more luck with this? I had the same issue but the service plan I bought has not connected to the number. 

Did you ever solve this? I am currently having the same issue with a physical sim card.