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Okay, well thanks for the help, and I'll see what I can do by contacting them.

I currently have the $15 per month plan, but want to upgrade to the $24 month plan. Is that something I can upgrade to without contacting a CS Agent?

Okay cool, thanks.

Yes, I want to take advantage of their promotion that is only applicable to new accounts. That makes no sense that they can't transfer numbers between accounts, honestly this has me thinking of switching providers as their setup is insane.