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My phone was stolen so I put my account on hold. I have now got a new phone but every time I try to purchase an e-sim on the App I am told that my payment has failed. My credit card is in good standing, the payment is actually $0 (free) due to having...

I would like to be transferred to the $29 subscription with 20gb please.  I am going to close mine and my husbands account if they refuse.