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I had the same problem and worked after I restarted my phone. Don’t delete the eSIM from your phone or you’ll have to buy a new sim

I wouldn’t wait, keep your Virgin account active until you port over the number. They’ll prorate the unused days on your plan. 

Sounds redundant but my iPhone was stuck on activating ,  simple reboot fixed the problem

@Zifeng If your phone is eSIM compatible I recommend going that route, I got my SIM activated immediately and switched over from my old carrier so I’m not paying double or overlapping.If you need a sim ASAP and is ok with paying the $10, you can pop ...