Hi @hTideGnow ,What you are describing worked for my partner. She can see the plan scheduled to be changed. Unfortunately, I do not see this same messaging on my page. Waiting to see how the CS agent responds.
Same issue. I followed the steps shared above. Thanks for the insight. You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work. During business hours, we strive to ans...