The program finally accepted my new password. It's too bad that customers are left high and dry and can't report/communicate with anyone without a password. Not cool.
I reset the password. Still locked-out 24 hours later. Reset the password, locked-out. Waited several hours, reset again. Several hours later able to log-in. Unable to get help, just at the mercy of a long reset cycle. Nothing I could do about it.I w...
I was finally able to resolve the situation. There is however a failing in the system:1. When I was locked-out, I had forgotten my password.2. I reset the password, but I continued to be locked-out 24 hours later. When I was requested to reset the Pa...
