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Solved. The resolution was a more of a quick fix, by me making a manual payment. I hope AutoPay actually works next time.

Got first response from the mods since my message last night. Their response just asked for my phone number and PIN, I replied 2 hours ago, no reply from them since then. I can't call/text/data and this same issue happened about a month ago as well. ...

Thanks for the quick replies guys, I was without service all day at work and I just messaged the mod team for help. I'm still awaiting their reply.

I'm very disappointed with this service. This happened to me twice now within the last few months. Can we get an explanation and credit for the frustration?!Also for people that forgot their username on this forum, good luck, you can't retrieve it be...