Indeed! I hope Public will send out a follow up message clarifying the previous ones were a glitch. I'm sure there are many more confused customers out there too.
Thank you so much for posting this. Getting this message (and I'm STILL getting them!) was a bit panic inducing and of course the chatbot is useless as we all know. Funny enough the previous message they had sent me was how to complain to the CRTC....
