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It's been an 2 hours since I've had zero service. Not one response from a moderator, no email from the company, and hundreds are affected @CS_Agent

@CS_Agent - How do you help fix this issue?

What is almost more frustrating is that they have not even sent an email saying "we are having issues and will have it fixed by X"

I've done that, but they give 0 indication of time to reply, so you have to sit without a phone that works until at somepoint they decide to respond.....

I am having the exact same issue. I paid $270 for 3 months and now my phone is such off. I can't even try to add money to the account. This is absolutely insane.