This is terrible news just another way Public Mobile is trying to screw over loyal clients that have helped build them up over the years.I suggest everyone file a complaint with CCTS and hopefully Telus will get the message not to screw over their lo...
Might not be the issue but I ran into something similar a while back and it was the format I was entering my address details in, I checked my statement and made sure to enter the information the same way and it worked.Hope that will resolve your issu...