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deltarlm · 05-30-2023

Hi @CS_Agent,When I dial the number to TMC +1(866)247-4999, I get a 5B1 error. If I use my landline (telus line) or use my VoIP number, they both work fine.TMC's agents also cannot reach out to my public mobile phone number but can call our landline....

deltarlm · 05-30-2023

that's correct. Basically the number is just dead to them when they call. But I'm not sure what number they used.Basically, I can't call them and they can't call me.

deltarlm · 05-30-2023

unfortunately this didn't help 

deltarlm · 05-30-2023

Yup, that's the weird part. Their agents use a no caller ID number and couldn't reach me. They told me it sounded like my number was dead.

deltarlm · 05-30-2023

forgot to mention that we ported in the numbers like 2-3 months ago

deltarlm · 05-30-2023

Yeah, my friends and other landlines can call me without any issues. So far it's just TMC as I need some support. Luckily they can call my landline, otherwise, we cannot reach them and they cannot reach us.

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Whenever I call The Monitoring Centre, I get a 5B1 error

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Re: Whenever I call The Monitoring Centre, I get a 5B1 error

Re: Whenever I call The Monitoring Centre, I get a 5B1 error

Re: Whenever I call The Monitoring Centre, I get a 5B1 error