Community

skmkenn · 08-19-2017

Add a "Known Issues" section to the front page of the Community and pin posts to it regarding network/service/account issues that are impacting multiple customers and communicate those issues to us so that customers are aware that there is an issue. ...

skmkenn · 08-19-2017

There appears to have been a major glitch with Public Mobile's system this morning (August 19, 2017) which is causing plans to expire and accounts to show Suspended prematurely in self-serve, along with being unable to use any services such as callin...

skmkenn · 08-18-2017

I can't for the life of me find the option to set a signature here, could someone please point me in the right direction? I'd like to add one with some common links that would be helpful.

skmkenn · 08-15-2017

I think that it would be awesome to have a "New Topics" section on the front page of the Community. Similar to the "New Solutions" or "Latest Topics" section, except the "New Topics" section would only display threads that have just been posted and h...

skmkenn · 09-02-2017

What about *#*#4636#*#* (again, you may have to press the call button after entering this)?

skmkenn · 09-02-2017

This is not possible due to the way that the number porting process works. When you port a number out the account it is associated with is automatically cancelled, and you will no longer be able to access it through self-serve.

skmkenn · 09-02-2017

Open up the Phone app and dial in *#5005*7672# (you may have to hit the call button after you enter this) - does it present you with any number or error message?

skmkenn · 09-01-2017

Go to https://selfserve.publicmbile.ca and log in with your username and password. Do you see your data bucket listed under My Data & Add-ons? If not, then you've exhausted the data in your base plan and that would explain why data services are not w...

skmkenn · 09-01-2017

Hopefully the moderator team will be able to help you out. I haven't seen it happen very often, but depending on the retailer voucher numbers can sometimes take up to 24 hours to be activated - this also happens with prepaid gift cards depending on t...

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Add a "Known Issues" section to the front page of the Community

Plan Suspended Prematurely? Post here

Setting a signature

Add a "New Topics" section to the front page

Re: Can't Send/Receive Media Texts and No Voicemail Notifications

Re: Port out current number, port in new number while retaining plan

Re: Can't Send/Receive Media Texts and No Voicemail Notifications

Re: data not working anymore

Re: i bought two vouchers from money mart and they dont work .... i tried to get a refund NO GO. HEL