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dromo · 03-17-2023

I am trying to create a ticket regarding payments while my services are suspended.The workflow is failing at Step 3. Verify your identity where "Verify using SMS" won't work because of suspension and "Verify with My Account Credentials" is failing wi...

dromo · 03-17-2023

I choose to defer payment for a month and now I can't seem to resume it. I tried to "Reactivate My Account" couple of times and also waited for 30 mins as mentioned but so far my service hasn't started. After the first time I did see a $30 card payme...

dromo · 03-17-2023

@dust2dust Community login works it the "Verify" step that fails. Pin won't work for me as the services are suspended and I won't get the SMS pin

dromo · 03-17-2023

@hTideGnow Yes the plan has switched to $35 one. Available fund is $35 also. Latest in the payment history is $30 payment from this morning which makes available balance to be $35(had $5 from before). Tried incognito, different browser & mobile and l...

dromo · 03-17-2023

I tried 3 different browsers and 2 different devices. Its the same experience.

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Can't create a ticket while services suspended

Can't reactivate service. Need help!

Re: Can't create a ticket while services suspended

Re: Can't reactivate service. Need help!

Re: Can't reactivate service. Need help!