Community

carmenleung · 12-14-2018

So I'm currently on a $120 three month cycle plan but I'm on autopay and have $2 credit from community posts so it shows that I should only be charged $112. However I just noticed I've been charged the last several cycles as $125.43. Why is that? Am ...

carmenleung · 05-24-2017

Hi,I am currently on the plan with the 6 GB option, but then I am receiving a notification that I have exhausted my mobile data usage when I have only used less than 250 mb. I am confused as to why I am receiving the notice, and if there is a way to ...

carmenleung · 11-02-2021

The transfer process can take up to 2 hours to complete for a mobile phone number if you are switching between providers with an existing number. If not then you would need to purchase a plan first. Recently did this and it took about 1.5hrs before a...

carmenleung · 11-02-2021

@dabr Good to know! Thanks for sharing! However that method still works as I used it myself today in the chat.

carmenleung · 11-02-2021

It's easier to just contact an agent to sort it out! If you go to the Public Mobile Support chat at the bottom right corner of the page, type in "moderator" and then click the "Contact Us" button. From there you will be able to submit a ticket and th...

carmenleung · 12-14-2018

I'm in Ontario. So even with taxes..isn't that the wrong amount?

carmenleung · 12-14-2018

I am in Ontario. Even with taxes it shouldn't be that amount.

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