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Telus also has an online chat function you can try: https://www.telus.com/en/support/contact-us . Can also try SIMon, the Public chatbot: https://www.publicmobile.ca/en/on/get-help

Fantastic suggestion!

Are you registering a new phone/plan or an existing user?

Hi, Public Mobile runs on the TELUS network of cell towers - you could try reaching out to Telus to see why you're not getting a proper signal

What type of phone is it? If the phone is displaying 100% it should be able to turn on, but happy to help once the model is forwarded