Join the club! When ordering the card, we are told that it will take five days. If not, then what do you do? I haven't seen a solution other than continued waiting or trying again!
I have the same problem! When I ordered the SIM card I was told that it would arrive in five (5) days. It is still not here and there seems to be no solution other than wait or buy another card! This is the disadvantage of a self-serve mobile company...