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Sorry- I am a different poster not the op- first time here, not sure of the protocol- just want my phone to work! thanks for the help folks but still working on it. not able to call out- 611 or anything but my account was inactive as of today because...

iPhone 6 

no unlock code prompt, just not recognizing the number, can't call out or receive calls. 

I saw online there are unlocking services but thought the original provider would be able to do it. Maybe I'll check into that.

My situation is this:Last year I went to Mexico with my phone hooked to the PM account which I have not stopped paying for. I then got a new phone with a Movistar account and lost my old phone (though I have the original sim card). now I am back in C...