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Thanks for your help unfortunately nothing is working, will wait to hear from the company

Active current credit 2$.. doesn't make sense

Ive also tried switch sims with my phone and hers and it's doing the same thing in my phone, I've opened a ticket , have no response, and can not find a service number to call 臘‍♀️

Yes they both match

Will not allow me to make any calls not even 611.