Hi @Pirahna97, Did this phone come from WIND or another non Telus carrier?You may need to put new CSC firmware on it. This will re-install the firmware on the phone, but enabling the appropriate bands and features for Telus. WIND phones has LTE bands...
I agree, It seems like in the past they were able to help within 30-60min of a post... but with this inrush, we all have to be a bit more patient than even the 24-48 hr estimate. Hopefully there are lessons learned by the PM team on this event. They ...
