That's very odd, cuz it shouldn't' say the balance of 0$ when you only paid 20$ of the 30$. Try adding the missing 10$. should work if not talk to one of the Mod's in the community to figure out the payment miscalculation.
The best part of the holidays is getting time to spend with family. Especially with Public Mobile giving out 400 minutes to call long distance to reach out the family that's not home for the holidays.