Community

BAL · 11-29-2020

I am moving to Koodo Mobile. I has requested to port my phone number ***-***-**** fromPublic Mobile to Koodo Mobile as soon as their SIM card is activated. Please synchronize the departure of my number of Public Mobile to the activation on Koodo plea...

BAL · 12-28-2019

My plan end-of-month is on 28 December (today). I change my plan from a data only plan to the $25 (including voice) that was supposed to change today. However, the plan does not work. If I call my number, it rings, and rings, and rings, for about 15 ...

BAL · 06-15-2018

Hi, I just bought a data add-on of 1 GB. First, this is the most expensive 1 GB I ever bought. But second, I paid $30 for the add-on but the fund went to my balance rather than show 1 GB data add-on. Is billing takes time to transfered my balance to ...

BAL · 05-14-2018

Hi, I never use my PM phone number because I am using mostly Fongo. Where can I find my PM number? It should be in my account information but it is not there. Could you give me information where I can find it? Also, the support asks me for my PIN but...

BAL · 05-14-2018

I asked the community why my data plan was depleted. I have received about 100 reasons/opinions from the community about it. If you are a representative of customer service, please check my data usage history, you will see that I never used the whole...

BAL · 05-14-2018

I don't have a voice plan, only a data plan with Fongo. So, if somebody call me with my PM number, it won't work. But, I have retrieve my PM number with the advices of other members. Thank you for your suggestion but I got it.

BAL · 05-14-2018

Thank you, I just sent a private message to the moderators. It is not a problem that the community can resolved, it is only PM customer support that can see to it. Thanks again.

BAL · 05-14-2018

This is so ridiculous. I can't reach the customer support from the website, it always to the community. So I dialed *611 and I get a message (about a second long) saying that I can't use the service. I don't want to talk to the Community, I want to t...

BAL · 05-06-2018

I have an iPhone 6 with iOS. These statistics are imbedded in the system. So it is just that I negected to reset the statistics. I will do that at every 90 days when I renew. Thanks for the tip.

BAL · 05-05-2018

My data speed is LTE...

Community

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Cancel my subscription

I guess, it is a bad time to change my plan on a Saturday

My data add-on is not shown

Where is my phone number?

My data plan is suddenly depleted.

Re: Where is my phone number?

Re: My data plan is suddenly depleted.

Re: My data usage already gone at 75%

Re: My data usage already gone at 75%

Re: My data usage already gone at 75%