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MamaMissStacie · 10-17-2019

@CS_Agent Hi! I purchased my SIM from an independent retailer who I'm guessing set up my Self-Serve account using their own e-mail address because when I go to create a self-serve account on the Public Mobile website I'm told I already have one but I...

MamaMissStacie · 10-20-2019

Thanks for your detailed response and helpful suggestions/information! If @CS_Agent can't help me, which they started to, I'm just going to go back to the retailer (which is hugely inconvenient for me) before my renewal date, which is the 27th. In th...

MamaMissStacie · 10-18-2019

It asks for the e-mail address associated with the account, which I'm guessing is the retailers because I never provided an e-mail address. I think the piece that's missing for those who have responded already or who are following this thread is that...

MamaMissStacie · 10-18-2019

No. Unfortunately I didn't have a credit card when I first got my account - which is why the retailer was kind enough to do the set-up for me but I now have a credit card. So will 611 still work?

MamaMissStacie · 10-18-2019

Thanks. I already tried that. I don't have the e-mail address and don't have time to go back to the retailer. I have no data and need to top up ASAP. So, I was hoping a moderator could override whatever the retailer has set up so that I have access t...

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