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Great Neighbour / Super Voisin

Public mobile number not valid

Wherever I enter my number it says the number is not valid. What the hell is going on. My number starts with 672

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Mayor / Maire

Re: Public mobile number not valid


@Rahi90 wrote:

Wherever I enter my number it says the number is not valid. What the hell is going on. My number starts with 672


 Login to your account. Select the [Plan and Add-Ons] tab. Is your number showing correctly on the [Plan and Add-Ons] display?

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Mayor / Maire

Re: Public mobile number not valid

@Rahi90  I suggest that if you want some help, you provide more info, such as what number are you referring to.... your phone number, your credit card number, your account number? That, and you're trying to enter it where.... when dialing a phone, in your account, etc., etc.??? There are people here that can often help, but you need to be more specific.

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Model Citizen / Citoyen Modèle

Re: Public mobile number not valid


@Rahi90 wrote:

Wherever I enter my number it says the number is not valid. What the hell is going on. My number starts with 672


Are you trying to port a number? If you're porting from Koodo prepaid or PC Mobile prepaid you will need to contact the mods for help:
https://publicmobile.ca.ada.support/chat/

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Retired Oracle / Oracle Retraité

Re: Public mobile number not valid


@Rahi90 wrote:

Wherever I enter my number it says the number is not valid. What the hell is going on. My number starts with 672


Not valid where? Are you trying to verify a phone number to link it to a Google account or something like that? If so, Public Mobile can't help you with this. Recently, members have been discussing how some large companies are not accepting this phone number. This is on those companies and the fact that their databases aren't up-to-date. If this is the issue that you're having, you could change to a phone number with a different area code.

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