10-28-2016 07:30 PM - edited 01-04-2022 03:47 PM
10-29-2016 01:15 AM
Exactly as what the above posters said! Porting was surprisingly fast, within 2 minutes!
10-28-2016 11:40 PM
If going the self-servce route to port your phone number over, it might be a good idea to use a different e-mail than Koodo has on file. There have been issues reported on various forums when doing that. As said already in this thread, you can contact Public via the community or through the online "contact us" form if you do encounter and issue.
10-28-2016 07:58 PM
Thanks for the help !
10-28-2016 07:34 PM - edited 10-29-2016 12:58 AM
Hi @Nreese!
Welcome to PM!
You can do this yourself via the PM selfserve: https://selfserve.publicmobile.ca/
Click on "Plans & Add-ons" and then on "Change Number"
Fill out the required fields like your Koodo number, account number, PIN, etc and submit. It should work within minutes.
If you encounter an error, one of the PM staff will be able to help you in the morning. They are gone for the night.
EDIT: Beware that PM is experiencing very high volume of new customers signing up today and system may be slow. If selfserve pages take too long to load, try a bit later.