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A glitch in the system?

BAL
Great Citizen / Super Citoyen

Hi! For some reason, when I go into my account, there is a banner that says "Please validate your email address using the email we sent to you. If you have not received the email,Click here
Without a valid email address, you will not be able to reset your password and you could lose access to your Self Serve account."

 

I know that my address is valid because I signin with it, I receive replies from my posts with it, etc. In fact, it did not send a code by e-mail and even when I request a new code, nothings appears in my e-mail.

 

It does not prevent me to do what I want, but this little problem should eventually be resolved. Thank you.

3 REPLIES 3

Jeremy_M
Retraité / Retired
Retraité / Retired

Hi @BAL,

 

Thank you for raising this concern with us. This is actually a known issue and our support teams are currently taking measures to resolve this issue.

 

In the meantime, there is no risk of losing access to your account 🙂

 

I will update this thread once the issue has been resolved.

 

Cheers,

 

Jeremy

Martin
Legend
Legend
Hi @BAL,

Thank you for moving your post.

Cheers.

IWIK
Town Hero / Héro de la Ville

Yea, it's strange but still happening

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