Today, I assisted a senior family member with their Telus mobility account. They have a $25 unlimited talk plan that is discounted $15 to $10 per month.
Two things to note:
1. This month, Telus started charging an extra $3 for a 3G usage add-on! When I contacted Telus, they advised that Telus was charging the extra fee because the user was using an old 3G flip phone. I couldn't believe Telus was charging extra for old tech which they will eventually phase out. To Telus' credit, when I told them the user is 85 with bad eyesight and unable to use new smartphone, they agreed to waive the fee.
2. It has been 5 years since I switched to PM and I sometimes miss Telus' excellent customer service. It was very easy to use their online chat. Chat, not messaging! About a 10 minute wait, with only 2 other customers queued up in front of me, and once connected an immediate text conversation with a live agent. Compare this with Public Mobile: It has been 3 weeks and I am still waiting for a response to my messages and tickets. At least, I save a few more bucks with PM without the song and dance with the Telus loyalty/retentions department.
