Port Number Out

[eym]

I wanted to port a public mobile number out to another carrier. How can I do that?

[softech]

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@eym wrote:

@softech 

I ask Fido to make a port out request, the agent tried but was unsuccessful. My account is still active. Fido rep told me to check with PM. How should I proceed

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@eym you gave them the proper account number?

to engage PM support to confirm why Fido cannot submit the port out request, please open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[eym]

@softech 

I ask Fido to make a port out request, the agent tried but was unsuccessful. My account is still active. Fido rep told me to check with PM. How should I proceed

[softech]

@eym   you will start this porting request from the new provider

Before doing so, make sure your account is active.   And since PM will not do partial refund for unused days, you might want to do it closer to the end of your current cycle, but don't do it on the last day just in case there is any delay

And login to My Account and make note of the account number, you will need that for porting information of your current service

https://selfserve.publicmobile.ca/en/account/my-profile

Updated image.