Yes, I was reading an article the other day about Rogers (specifically Fido) charging $10 for over the phone changes to the account, including but not limited to account details, plan changes, billing inquiries/disputes, etc...
The CRTC is starting to look into these 'extra-fees', but of course, the Big 3 (and middle 3) don't see a problem with it, as these are all doable inside their self-serve portals.
