Phone not working.

[Carriage284]

Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

[computergeek541]

---

@Carriage284 wrote:

It is a regular home phone/land line.

---

You'll need to contact the company that is providing you service. Public Mobile is a seperate company from your landline provide and cannot assisst you with service issues that you're having there.  Public Mobile could possibly offer you an alternative in the form of cellular communication services.

[softech]

---

@Carriage284 wrote:

It is a regular home phone/land line.

---

Home phone?  landline?  PM has only Mobile service.  You have problem with your PM cellular service?

[BeachNBeer]

@Carriage284  I don't think you have the right provider if it's a regular phone/landline. Public Mobile is a prepaid cell phone provider (although a ZTE could be used with a sim card to make it a home phone like Koodo does).

What company are you with? Are you sure it's Public Mobile?

[Carriage284]

It is a regular home phone/land line.

[softech]

---

@Carriage284 wrote:

Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

---

@Carriage284   Do you mind to share what the connection issue was?  Was it not connecting well?   If that is the case, what brand and model of your phone?  

and what was the proposed monthly increase about?

[computergeek541]

---

@Carriage284 wrote:

Is it possible to actually talk with a human in this organization? I've spent almost one hour simply trying to find human assistance to discuss the bad connection, and proposed monthly increase.

---

There has been no proposed monthly increase announced to customers. Can you share where this informaitn is from?

[BeachNBeer]

@Carriage284  Public Mobile Support is all done online. 

What issue's are you having? If you can explain in detail maybe we can help you (don't post any personal information as it's a public forum)

To Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.