Open boxing week deals to existing customers!!

[Amber75]

Okay, public mobile, this is getting ridiculous! Open your boxing week deals to existing customers! We are advertising your company to our friends and family by showing them the great deals we have! You've always been different than other companies because you take care of your loyal customers. Don't stop that now!! 

[Cheetah24]

Yeah, but it comes with stress and a lot of hassle moving here and there. Depends on personal situation I guess.

[RandomDragon]

Yes, I feel like it's kind of like going to get groceries, and the store you usually go to has a big sale for new customers only, and the store across the street has the exact same sale for the same products, also for new customers. It seems kind of foolish not to switch stores and go to the one where you can get the better deal. As far as I can tell, the service is approximately the same, and with the frequency I use my phone, I'm unlikely to notice a difference, even if it exists. So why not take the cheaper option? It just seems silly for PM to choose not to take my money, when it's offered to them, simply because I'm already a customer of theirs. They claim to care about keeping people loyal with all their "perks" but they don't actually care if we stay, so I might as well switch, and upgrade from 1gb to 4gb, and save a buck off my current $25 plan.

[Cheetah24]

Hey, just to note I am not a PM employee or don't have any affiliation with PM. While I feel the same way as you all the cell and internet providers I've used act generally in the same way. As I've mentioned elsewhere many times the interests of businesses doesn't align always with individual users I find. All the cell plan providers I've known and know currently always have the best deals for new customers in general. Or at least initially offer the best deals to new customers. All I am pointing out is that, while the Freedom mobile plan is enticing for you (and hence it's perfectly justifiable to leave) note that an existing customer of Freedom mobile might feel the same way as you do since they cannot get that plan. I am just pointing out that when you leave be mindful of this fact. Three years down the road it's likely that you might have to move again as you might find Freedom also don't care about existing users. This is probably why many of my friends change their plans during Christmas and Black Friday several times; every single year. 🙂 🙂

[Handy1]

@Der_Alte98  it was once too but before that it was offered to both new and existing customer during Black Friday weekend .so good plans to come up for existing customers too . Just need to keep eyes peeled to the website for the latest . pM has changed plans more this year than they have in the last two year before that . I see no sign of that changing either  

[Der_Alte98]

Wasn't $34 for 40 GB only for new customers as well?  Only options I ever saw were $39 and $40. 

[Handy1]

@Der_Alte98  So had you switched plan to the 40GB for $34 that was offered on black Friday weekend for existing customers and bound to come back again or even a better plan and on old rewards assuming then long times loyal customer gets minimum $7 off then you would pay $27 a doller  less the you pay now for 39GB more on 5G speed . Just have to keep an eye open great plans come up for existing customers still 

[Der_Alte98]

Not true for me. I have an outdated $25 1 GB plan that won't improve unless I leave.  Only to be treated the same by the next carrier.  If that is how you all wanted, I'm taking all my lines to Freedom.  They'll treat me just as bad, I'm sure.  Its the only way to get ahead.  And its a pain for the consumer, but you don't care.  Its like trying to argue with a brick wall.  

[Handy1]

@Der_Alte98  I understand your frustration we all don’t like seeing the better plans for new  customers and @Cheetah24  just pointing out it’s not just PM this is industry standards to offer great plan for new customers . But you have to admit cell phone plans for “ALL” customers with “ALL” carriers has got better for the consumer 

[Der_Alte98]

So the defense is that none of your competitors are loyal to their customers so it makes sense to extend this madness of making your existing customers irate so they go elsewhere. This is why all the incumbents in Canada's mobile industry are hated by many. You all feel you can treat your existing customers terribly and so its OK. It's not OK. All you care about are KPIs about how many customers you can steal from the other guy and forget valuing and being fair to your existing customers. Case in point here how the whole industry is messed up. 

[Cheetah24]

While it's up-to you to leave, I should point out that the Freedom mobile 24 dollar plan is also for new customers only. So really when you think about it what Public Mobile offers is not sub-par to what Freedom offers; it's just that in both cases existing customers aren't offered the plan.

[RandomDragon]

Freedom Mobile has the exact same deal at the moment. I have sent a ticket into customer support asking to switch to the $24 for 4GB deal, if they say no, I can just switch to another provider. If they aren't going to support customer loyalty, why should we support them? I would prefer to stay with Public Mobile, but if they aren't willing to let existing customers have the same deal as new ones, I don't see any reason to stay. I don't need the free month, just the plan would be sufficient. Fingers crossed they can help!

[Kanethedog]

I agree with you, every time they put out good offers its always for new customers, I am wondering where is the loyalty to us existing customers. I am so sick of it and very tempted to go with another company, and take my friends with me. 

[JonD]

Agree! I finally upgraded my daughters piddly 256mb 3g plan on black friday to 1 whole GB for $25 a month. Now this $24 for 4b, and too bad you are disqualified. Such poopookaka!

[Beach2022]

As a discount user I pay $9 for a $15 plan. However the plans listed especialy the plan for $24 are only for new activations only. No use to call in I already did and there are no other 4g plans available this week at any pricew for registered users. Ony new activations can get in on the deals which are mainly for 5 g and new activations.

[Cheetah24]

True. I am wondering how many users who are o these 25 dollar plans have discounts. If a person are on public mobile for 5 years they are likely to have at least 7 dollars in discounts. So they are paying 18 dollars instead of 25 or 8 dollars instead of 15. Maybe if the majority of users who are having these 15 or 25 plans are those kinda users then from the business perspective, maybe the idea is to either upgrade them or keep them as is. Because those users won't leave anyways most often (on average not everyone) as they have discounts and no other provider will likely match what they are getting. If the user is new and hardly have any loyalty discounts they can leave and come back to get the new plans anyways; or they might leave to another provider anyways. I don't know; I am trying to think in terms of the business; not saying it's the right thing to do etc. Business decisions are hardly centered on what's right for all the users. Its based on thinking different user groups as a whole. So maybe (just my realistic guess) is unfortunately that while it's nice to hope for the best there's a possibility that users with these plans might only get offers to upgrade eventually not promotions to pay less and less. Again I am just thinking in terms of the business; not saying it's the right way to do things; different businesses will choose different strategies.

[Handy1]

@Der_Alte98  At the end of the day we are just free range humans in tax farm . By gosh and don’t let Justin Trudeau know you only have $15 left over at the end of the month or he will want that too 

[Der_Alte98]

Yup. Just go along to get along and hope for the best. That's what big money counts on. That you'll just suck it up and move along. Trouble is that becomes a lot of points to service. At some point the masses get fed up and the hard feedback has to come.Either people can get ahead or they are trapped and they can't. That's what they've all missed. Who can make my life better and offer my kids a chance?

[Handy1]

@Der_Alte97 Yea well that’s just the world we live in what can ya do . Other than just try to navigate the landscape best you can with out getting gouged to badly . And slip into obscurity and lick our wounds and hope for a better tomorrow 

[Der_Alte98]

The trouble is that all the parties are beholden to the small minority that holds the bulk of the wealth.  Just look at the profits Loblaws rakes in while you struggle to pay for your groceries!  Neither Trudeau or Pollivere are speaking to that. Pure silence. Only explanation is the pocket book. Big money buys politicians. Big money politicians take it and run and lie all the way to the ballot box. Liberal Conservative and even NDP might all be the same. Nobody actually standing up for the little guy. All paritesseems focussed on keeping Big Wealth happy.  

[Handy1]

@Der_Alte98  Well said , and don’t let Trudeau get back in again or times will just get more disparaging then they are now . Maybe it’s time to look around at other carriers that offer more budget friendly plans . There’s clearly no loyalty plans for us common folk . We just keep getting the screws , merry Christmas 

[Der_Alte98]

Sure, that is great for those with the $15 a month left to spend. Between rent and grocery and interest rate increases there is no room!  Each and every corporation out there is dedicated to vacuum your pockets to the exclusion of all else. They're not working in collusion. They all want every penny they can bleed out of you individually. The consumer must fight tooth and bone to survive.  Every dollar anyone wants out of anyone for anything has to be suspect. Its fight for survival and frankly the small minority who has 90% of the wealth could not care less. The 10% has to look after itself and fight no matter what. Its a matter of survival. Its how the big players want it. Greed set the game. Greed shall meet survival instict. Reap what you sow. I owe no loyalty to that beyond my own immediate family. That's the rules corporate America has set. Those are the rules they shall live by. 

[Handy1]

@Beach2022  There’s another 4G plan  available for existing customers 50GB for $39

[Beach2022]

Hi I am in the 3G  $15 plan. I contacted customer support as I felt th edesire to select a 4G plan. However the only 4G plan available at this time is the $24 plan but it is specified for new activations only. Yes I have been with Public for 4 1/3 years with no issues whatsoever and I am now at $9 per month as a result of loyalty perks. For myself that is the perfect plan as I am retired and do almost all phone stuff on wifi. I use a wifi calling app to supplement my calling out when I know I will be in a waiting queue for example calling a bank. I also add a few dollars every year to my call out minutes. All seniors who are tech savvy should be on a basic plan with a wifi calling app. Pretty easy to use a calling app same as dialing out on the providers cell service. If the cell network goes down you can then call out with the wifi app. This is OK for myself as I received my associate degree for computer science in 1981. Yes I am 68  years young. 

[Der_Alte97]

Interesting read for sure.  Is it all that hard though?  I think the $15 and $25 tiers have been written off by PM and others.  Surely a price sensitive group.  They do bring in revenue though.  It is still a better strategy to do right by them and update the offerings.  Take the $15 group to 1GB and the $25 group to 3 or 4 GB and you will keep them around.  Either their circumstances will improve and they'll stick with you to go to a higher tier or they are stuck, but because you've been fair to them and upgraded their data to be fairer to market realities, they'll stay and will build loyalty.  Perhaps they will go for a better package one day.  In the end, that is $15 or $25 still going to PM and not the competitor.  Given how data caps have expanded for the dollar in the past year, I don't think these modest data bumps will incur any extra cost to PM/Telus.  To be frank, in my case these price levels are set for parents of teenagers.  Do you want them to blush in the face of their friends because they have a cheap PM plan with virtually no data?  You are potentially building or destroying a customer for life there.  Throw these folks an extra Gig or two a month and now all of the sudden they are not looking sheepishly at their friends saying their data run out and telling their teenage friends what a lousy cheap brand PM is.  It literally costs nothing for PM to avoid this.  Their customer management folks really need to get their head around their market and if they can't. maybe they're not meeting the mark.  Building customer loyalty for virtually nothing is a sound strategy.  I don't know.  Maybe the PM/Telus KPIs are founded in toomfoolery.  I am sure their shareholders would find interest in that.  You want success, know your market and your customers.  Want failure, just ignore all that.

[Cheetah24]

I believe normally there's these pricing strategies that come into play and it's a difficult and challenging decision on the part of the business to choose what kinda segmentation that's appropriate. An interesting article to read about why businesses might do this is,

https://prisync.com/blog/pricing-strategies-new-vs-existing-customers/

[Der_Alte98]

Customer Support did nothing for me. Said it was impossible due to system limitations.  Time to take my 5 lines and shop around. Why should I be loyal to a company that shows zero loyalty to me in such matters?

[annartist]

Yah I have the same problem. 

[danlinton]

Yes, I contacted Customer support. They were very good to me, and I recommend contacting them also.

[Der_Alte99]

Same here with my daughter's plan.  I guess they want existing customers to go to their competitors to take them up on their Boxing Week deals instead!