Custom avatars are standard fare on almost every internet forum, social media site, streaming site, or email site. Basically anywhere you get any kind of login and online profile.
The usual approach is to submit your image for some sort of admin to approve or deny.
Internet users tend to avoid restrictive sites then search for unrestrictive sites. It doesn't take a rocket surgeon to realize the overwhelming majority of members in this community only came here to inquire about, complain about, or fix a problem with their phone service. And most of those who keep coming back are basically aiming at Rewards being discounted off their next phone bill. It's not really a proper "community" because - aside from the few who are genuinely interested in phone stuff and/or helping others - there's really nothing much to talk about and really no compelling reason to be here.
Sorry for being blunt, and I hate being That Guy. But speaking plainly, this site is simply a decorated support forum for a business. If you want to make it a real Community - an internet destination - then you've got to offer better business or better content to keep drawing the public's attention.
If you don't then no amount of time invested in avatars, badges, and toys will ever accomplish anything.
