07-28-2020 08:39 AM - edited 01-05-2022 12:17 PM
Autopay did not update so service is suspended. This happened before, my card company blocked payment.
Solved! Go to Solution.
07-28-2020 10:52 AM
@Maharaj101 Who told you that you credit card company blocked the payment? Are you seeing that message when trying to make a payment using your credit card on file? If yes, submit a ticket to Public Mobile and ask them to fix it.
07-28-2020 08:44 AM - edited 07-28-2020 08:44 AM
@Maharaj101 Since your card company blocked payment, I would either purchase a voucher online through ding.com or recharge.com, or you can buy a voucher from a retail location that carries them. The card blocking will have to be taken care of by your card issuer.
07-28-2020 08:42 AM - edited 07-28-2020 08:45 AM
@Maharaj101 You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.
If this fails, your card may be locked from too many attempts, contact the moderators and ask them to add pay,ent for you and to reactivate your service for you. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.