06-23-2020 01:35 PM - edited 01-05-2022 12:16 PM
I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?
06-24-2020 01:00 PM
@computergeek541 wrote:
That information is out-of-date. All plans (except 10 day plans as mentioned by @oglat and @gblackma) are eligible for rewards. The former rules changed during the process of eliminating all call centre operations.
Thanks. Updated my post.
06-23-2020 10:54 PM
06-23-2020 09:38 PM - edited 06-23-2020 09:40 PM
06-23-2020 02:14 PM - edited 06-24-2020 12:59 PM
@Jitendra wrote:I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?
Are you on a Pioneer or Legacy plan?
If yes, reward is not available for your account. You need to switch to a regular plan before rewards are available to you.
https://productioncommunity.publicmobile.ca/t5/Pioneers/Loyalty-No-Loyalty-reward/td-p/311409
06-23-2020 01:59 PM - edited 06-23-2020 02:00 PM
06-23-2020 01:54 PM
one question I would ask is are you on an older plan? One of the older plans before rewards were enacted?
If you are then you will not receive the benefits of the loyalty rewards.
This is from the reward's rules:
To be eligible to earn Rewards, you must have:
If you are within these rules then contact a moderator as others have pointed out.
06-23-2020 01:42 PM - edited 06-23-2020 02:03 PM
@Jitendra which plan do you have? The edit 10 day plans arent eligible for rewards and Plans offered between May 9, 2014 and January 26, 2015 are also ineligible. If it isn't one of those then check under your reward section. You should see the loyalty reward there. If it isnt, contact he moderators as suggested above. Stay safe.
06-23-2020 01:42 PM - edited 06-23-2020 01:43 PM
https://www.publicmobile.ca/en/bc/get-help/articles/the-loyalty-reward
Here’s when and how to contact the Moderator Team:
06-23-2020 01:41 PM
@Jitendra wrote:I am the customer of public mobile for last 4 years but I never get the benefit of this loyalty rewards benefit. how can I get this benefit?
@Jitendra If you access your selfserve and click on the payment history link you should see the loyalty reward applied. If not, submit a ticket to PM for investigation.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
06-23-2020 01:37 PM - edited 06-23-2020 01:44 PM
@Jitendra hi if you check in your self serve click my rewards then click the little black triangle you should see them there
06-23-2020 01:36 PM - edited 06-23-2020 01:38 PM
@Jitendra check your self serve to make sure you haven't recieved it
contact customer support here if you havent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437